Welcome to the RioBravo Leathercraft Help Center. We have compiled a detailed list of common questions to help you understand our store policies and ensure a smooth, transparent shopping experience.
1. Shipping & Delivery Details
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What are your shipping costs and delivery times?
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We proudly offer Free Standard Shipping on all orders. There are no hidden fees at checkout.
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Order Cut-Off Time: 5:00 PM (EST). Orders placed after this time will be processed on the next business day.
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Order Processing Time: 1 to 2 business days.
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Transit Time: 3 to 5 business days.
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Total Expected Delivery Time: 4 to 7 business days (Processing + Transit).
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Note: We do not process or ship orders on Sundays or public holidays.
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Where do you ship?
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Currently, we exclusively ship within the United States. We do not offer international shipping at this time.
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How can I track my package?
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Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package’s progress directly through the carrier’s website.
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2. Returns, Refunds & Exchanges
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What is your return policy?
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We accept returns within 30 days of the delivery date.
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To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging along with all accessories.
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Proof of purchase is required to process your return.
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Are there any return fees or restocking fees?
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We do not charge any restocking fees for approved returns that meet our conditions.
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However, if the return is due to a customer ordering error or a change of mind, the return shipping costs will be the customer’s responsibility.
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What should I do if my item arrives damaged or defective?
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If your order arrives damaged, please take clear photos of the damaged product and its packaging.
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Contact our customer support within 7 days of delivery by emailing the photos and your order details to support@riobravo.shop.
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Claims submitted without photographic evidence or after the 7-day window may not be eligible for a refund or replacement.
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When will I receive my refund?
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Once we receive and inspect your returned item, please allow up to 7 business days for the refund to be processed. The funds will be credited back to your original payment method.
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3. Payments & Billing
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What payment methods do you accept?
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We accept a variety of secure payment methods, including Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay.
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All payments must be completed in full at the time of purchase; we do not offer installment plans or partial payments.
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Is my payment information safe and secure?
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Absolutely. All transactions are processed through secure, PCI-compliant third-party payment gateways.
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We use SSL (Secure Socket Layer) encryption to protect your data, and we do not store your full credit or debit card information on our servers.
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4. Order Management
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What happens if I enter the incorrect shipping address?
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Please double-check your address during checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
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If you realize you made a mistake, please contact us immediately before the order ships so we can correct it.
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Can I cancel or modify my order?
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We try to process orders as quickly as possible. If you need to cancel or change your order, contact us right away. Once the order has been processed and handed over to the shipping carrier, we can no longer make modifications.
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Contact Information
For any questions or concerns related to shipping, please contact us:
Business Name: RioBravo Leathercraft
Address: 13910 Maleewan Ln, Sugar Land, TX 77498, United States
Phone: +1 (832) 600-2320
Email: support@riobravo.shop
Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed